Refund Policy

We accept returns within 30 days of delivery. Items must be unworn, in original condition, and accompanied by all original packaging including the leather case and microfiber pouch.

Eligibility

Custom or engraved orders are final sale and cannot be refunded. Sale items are eligible for store credit only.

Process

Email atelier@vuis.pt with your order number to request a return label. Refunds are issued to the original payment method within 7 business days of receipt at our atelier in Ponta Delgada.

Damaged or defective items

Should your VUIS pair arrive damaged, contact us within 7 days and we will arrange a complimentary replacement.